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Faculty Profile: Christine Malone
Throughout her 28 years in the healthcare field, CityU Professor and Academic Program Director Christine Malone has held a huge range of positions – from medical receptionist to clinic director – even serving as a political advocate for policies surrounding patient safety. Christine’s own personal connection to medical malpractice was part of her motivation for working with politicians like Al Gore to pass patient safety legislation. Christine continues to stay tuned-in to healthcare policies and recently updated the textbook she authored to include information on the Patient Protection Act and Affordable Care Act, and changes in diagnostic coding. In this Q&A interview she talks about her start in healthcare, her transition into teaching, and what students can expect to learn in CityU’s B.S. in Healthcare Administration.
City University of Seattle (CU): How did you get your start in healthcare? What’s your experience in the field?
Christine Malone (CM): I’ve been working in the healthcare field for more 28 years, during which time I’ve held various positions including dental assistant, medical receptionist, medical assistant, x-ray technician, medical clinic director, and consultant to healthcare providers where I focused on strategic management, efficient office flow, and human resource management.
I’ve been teaching since 2004, and joined CityU in 2013 as an Associate Professor and Program Director of the B.S. in Healthcare Administration.
Outside of work, I’m active in healthcare politics on both the local and national level. In 1999, my third child, Ian, was injured due to medical negligence during his birth. He lived four years before succumbing to his injuries in 2004. Ian really got me started on working toward improving patient safety in healthcare.
So far my input has been sought by legislative committees, editorial boards, and many policymakers. Serving as a nationally recognized healthcare reform advocate, I’ve appeared on the Today Show, NBC Nightly News, ABC Nightly News, the CBC’s The National, in The New York Times, The Los Angeles Times, and on Salon.com.
(CU): What brought you to CityU? Why did you decide to move into teaching?
(CM): I had been teaching at the community college level for about 10 years and was interested in working with CityU when I heard about the addition of a B.S. in Healthcare Administration.
(CU): How will CityU’s BS in Healthcare Administration prepare students to work in the healthcare industry?
(CM): Students graduating from the BSHA program will be prepared to take on supervisor or manager roles in healthcare organizations. These roles may be clinical in nature (RN supervisor, for example) or administrative (business office supervisor, for example).
(CU): How is this degree structured?
(CM): The degree is structured so that the classes may be taken in any order, with the exception of the capstone class that must be taken as the last course in the program. With courses in Healthcare Administration, Budgeting and Finance, and Issues and Trends in Healthcare Administration, the BSHA at CityU is designed to teach students current material in the fast-changing world of healthcare. This places students in a position to enter the field with current knowledge, and the ability to work on projects and challenges that will continue to come up in healthcare.
(CU): How does your experience in the field impact the way you teach?
(CM): I have authored four textbooks with Pearson Prentice Hall Publishers, which is the largest publisher of healthcare-related texts in the United States. The first book I wrote, Administrative Medical Assisting: Foundations and Practice was published in 2009. In order to keep up with the changes in healthcare delivery and design over the past five years, this text was revised and the second edition was published in November 2014. The new edition contains more material than the first edition, with information on the Patient Protection and Affordable Care Act, and changes in diagnostic coding.
(CU): What are some positions your students might secure post-graduation?
(CM): Students graduating with a BSHA from CityU would be able to enter numerous areas of the healthcare field. Though working in healthcare delivery facilities (physician offices or hospitals) is a common place for graduates with this degree to land, other options include many of the administrative areas, such as healthcare policy and insurance delivery organizations.
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