Presenter:  Ed Wallace

Your organization’s business relationships are critical to the survival of your company. Without loyal, dedicated customers your organization will find itself in a constant customer acquisition strategy. Ed will share with you simple ways to adopt techniques and develop trust through a continual display of integrity and concern for your customers’ success. You will gain a better understanding about the importance of nurturing an authentic company culture, one that takes ownership of its successes as well as its failures. Ed calls this “relational capital.” You will also take away 5 easy-to-adopt steps to transform your business contacts into high performing relationships that will help you improve your products and services and expand your customer base–among the most important ideas to be discussed are offering and asking for help. Finally, you will be able to share with your management team how to create and sustain an action plan to deliver on the five steps that you have learned.

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