Frequently Asked Questions

UPDATED 2/28/23! When will I receive my publication and gear?

Thanks so much for your patience. As you can imagine pulling together everyone’s stories and pictures does take some time to do well. We are finalizing edits and currently anticipate delivering the publication in late spring 2023. Purchases of apparel and gear started shipping at the end of February and should arrive in the next couple of weeks. Questions? Please contact alumni@cityu.edu.

I received an email/postcard/phone call from a company asking for my personal information and a story about City University of Seattle. Is this a legitimate project?

It’s legit! We have partnered with PCI (also known as Publishing Concepts) to produce an Oral History Publication for CityU of Seattle. PCI is a family-owned business based in Dallas, TX that has published directories for educational institutions, fraternities, sororities, and military organizations across the nation for almost 100 years. This project allows CityU to hear about your personal experiences and explain how CityU has helped shape your lives.

Does CityU benefit from this at all?

Yes, in a few different ways:

• Updated Information – allows us to effectively communicate with and engage alumni
• Legacy – preserves the history of our school
• Pride – wearing apparel shows support and love for our school

How do I know my information will only be used for Oral History Project purposes?

PCI is committed to protecting your information. The names, addresses and information provided to PCI for the publication of the Oral History Project will be held confidential by PCI, except to the extent that they are utilized in, or in the preparation of, the Oral History Project and except as required by court order or law. Upon completion of the project, PCI will redact PII (Personal Identifiable information) from any and all electronic files that we have supplied or were produced by PCI in connection with the production of the Oral History Project.

I would like to verify or update my information and share a story. How may I do this?

UPDATE:  While the Oral History Project is no longer taking stories and updates, you can still share your CityU experience, accomplishments, or updated contact info to alumni@cityu.edu While it won’t be in this version of the publication, we will be showcasing our alums in a variety of ways throughout 2023.

If you have received a postcard or an email with a telephone number, you may call the number to speak with a dedicated representative for the Oral History Project. The representative will verify all the information we have on file for you, make any updates where needed, then ask you to share your story about your time at CityU. Your story will be recorded and the sound clip provided to CityU at the conclusion of the project.

• If you have received an email with an embedded link, you may go to the online site to review your information and submit a story.
• If you did not receive a postcard or email, you may call the dedicated CityU update line at 1-866-571-1822 starting March 14, 2022.

Can I choose what information prints in the publication?

The only information that is included in the publication is your name, class year, and degree, along with your story and photo. No contact information is printed. When you call to update your contact information, it will only be used to update your alumni record with CityU. You may revoke consent for your story and/or photo to appear any time before September 9, 2022 by contacting PCI’s customer service helpdesk at 1-800-982-1590 / customerservice@publishingconcepts.com.

I updated my information but need some more time to think about what experience to share.

You can call back at any time before September 9, 2022 to share your story.

I shared a story and the representative said I could send some photos. How do I do this?

You will receive an email with a link to upload up to two photos (black and white or color) plus captions.

If you have also purchased a book but do not have an email address on file, you will be sent a photo mailer to send physical photos in to be printed (note: photos will be returned if you include a self-addressed, stamped envelope).

Can anyone purchase a book?

The CityU 50th Anniversary Oral History Publication is available for sale only to CityU alumni.

When will I receive my book?

The total duration of the Oral History Project is about 12-13 months. Since we began the project in March 2022, the books’ anticipated distribution is in April 2023.

I ordered a book / package over the phone and would like to cancel my order. How do I do this?

Contact PCI’s customer service helpdesk at 1-800-982-1590 and they will take care of this for you.

Do you have an example of what the book may look like?

Each publication is uniquely crafted to feature each institution’s alumni. So ours will be uniquely CityU.  However, PCI has shared a digital sample from another university to give you an idea of the concept.

Is there someone at CityU I can speak to directly about the project?

Due to the extensive nature of this project, we are unable to accept phone calls at this time. Please email us at alumni@cityu.edu and we will get back to you as soon as possible.