Microsoft Lync

 

What is it?

Through CityU’s Office 365 account, Microsoft Lync allows you to connect with other CityU people via instant messaging (IM), video calls, and online meetings. Lync also displays photos and availability indicators, increasing the online presence of your colleagues.

What is it for?

Faculty & Staff

Lync is an informal means of communicating with your colleagues on work-related projects. You can see whether someone is available and, if so, start an IM session or video call. Or, you can share your desktop or a virtual whiteboard with others to allow online collaboration. This can save time by replacing back-and-forth email exchanges with a quick online chat.

Students

Lync is an informal means of communicating with your classmates. You can see whether someone is available and, if so, start an IM session or video call. Or, you can share your desktop or a virtual whiteboard with others to allow online collaboration.

What is it NOT for?

Faculty & Staff

Lync is not recommended for communicating with students, where keeping a record of the conversation might be important.  Blackboard allows you to contact students via email as well as hold online meetings and office hours using Blackboard Collaborate. Lync is also not to be used for communications where privacy is essential.

For more information about appropriate use of Lync and other online tools, see City University of Seattle Policy 2300.15 “Information Technology Resources Code of Conduct.”

Students

Lync is not to be used for communications where privacy is essential.  For more information about appropriate use of Lync and other online tools, see City University of Seattle Policy 2300.15 “Information Technology Resources Code of Conduct.”

How can I access Lync?

Log in to Office 365 with your email address and your current password. Click Install to download Lync, then click Run. To limit the people who see your availability status to your work group, you can modify your privacy settings.

Security Considerations

(adapted from East Carolina University)

FERPA
Lync is NOT approved for exchanges of student confidential information.

HIPAA
Lync is NOT approved for discussion of protected health information, whether oral or recorded, in any form.

Sensitive Information
Lync is NOT approved for discussion of sensitive and confidential information, such as Social Security numbers, credit card information, personnel information, etc.

Recorded Meetings
If using the record feature, all participants must be aware they are being recorded.

Desktop Sharing
If you share your desktop, e.g. during an online meeting or for remote support, participants have full control of your PC, including all of your computer's data, control panel and other features. Be extremely cautious with the use of this feature. You have the option at any time to end the session. Please monitor screen sharing sessions and safeguard access to your desktop. Do NOT store sensitive data on desktops that will be shared with others.

Instructional Use
For web conferencing with a class, Blackboard Collaborate is the recommended tool.

 

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