Blackboard Collaborate Web Conferencing


What is it?

Blackboard Collaborate is a collaborative web conferencing platform that can be used for large and small group meetings and collaborative projects, office hours, class and guest presentations between remote presenters, and lectures or orientations with real time Q&A. Up to 250 people can be attendance. The session can stream audio and webcam video from up to six people at once if all have USB headsets and high speed Internet connections. Slides and images import quickly to the shared whiteboard. Two-way desktop sharing allows remote participants to view, and request to interact with, presented content. Sessions can be recorded and playback links posted in a course or web page.

How do I get access?

Schools, departments, and program managers can request a departmental meeting account. Staff should contact their manager to obtain session access. Request an occasional Collaborate session through the Ask a Librarian service with at least 48 hours' notice.

To request a departmental scheduling account, use this form:

Course managers and instructors have 24/7 access to sessions from inside active courses. While a 24/7 meeting room, separate 24/7 instructor room and session scheduling tool is now available by default from the Course Tools menu, course managers and instructors need to request installation of a Collaborate Sessions access link and two short instructional modules from

Who do I contact if I have problems?

If you are having problems with Blackboard Collaborate web conferencing specifically, contact Sue Wolff or Matt Lechner, or Ask a Librarian. For other technical problems, visit the CityU 24/7 Help Desk or call 866-379-0288 to get help over the phone. Blackboard Collaborate also offers 24/7 toll free support at 877-382-2293.

Where can I learn more?

Blackboard Collaborate is a robust tool that requires advance training and support for administrative staff. Request web conference training through a phone call to the Learning Resource Center (LRC) at 4562, email, or use the Ask a Librarian service. A member of the Academic Technology team will follow up within 48 hours to discuss the simple software installation, audio equipment issues, and learning resources available to you and your participants.

Even experienced web conferencing moderators must ensure their operating system updates are current, Java is current and enabled, and that their security suites allow Java and associated .jnlp files. Perform this quick system check all the way through Step Two which launches a test session to configure audio. Then review the recorded Moderator Orientation. Most participants will be successful after the system check and viewing the recorded Participant Orientation.

For all conference administrators and moderators who schedule sessions, the Academic Technology team provides personal, interactive training on an as-needed basis, usually within a week of request. The one-hour required training takes place online in Collaborate.

LRC Academic Technology staff invite you to request a private or custom practice or troubleshooting session with them at your convenience with at least 48 hours notice. Email

CityU Training Resources Vendor Provided Resources

Blackboard Collaborate Preparation Instructions
For moderators to send to participants ahead of first meeting

Schedule Yourself as Chair
How to get separate moderator links for staff meetings

Blackboard Collaborate Presenter Tips

SAS Orientation Objectives
For those who schedule sessions

CityU Site Staff Meeting Facilitation Objectives

How to Use Teleconference with Collaborate in Staff meetings


First-time users System Check

On-Demand Learning Center
Quick start reference guides and short orientation recordings for Participants and Moderators

Free Online Training
Self-paced asynchronous courses delivered via Blackboard Learn. Upon successful completion of each course, participants receive a certificate of completion.

Knowledge Base Articles
Technical bulletins, troubleshooting, FAQs

Effective Use of Collaborate Breakout Rooms
Up for an advanced feature to let your class work in small groups during a session? Replay this training session conducted in Collaborate to learn how.

Contact Vendor Technical Support
File a trouble ticket, get system help
(But contact our CityU LRC team first!)

  Session Examples

Global Education Conference
Over 240 recorded sessions. The conference is a collaborative, world-wide community initiative involving students, educators, and organizations at all levels. It is designed to significantly increase opportunities for building education-related connections around the globe while supporting cultural awareness and recognition of diversity.

Library 2.011 Worldwide Virtual Conference
Over 150 sessions exploring the current and future state of libraries. Subject strands include the changing roles of libraries and librarians, the increasing impact of digital media and the e-book revolution, open educational resources, digital literacy, shifts from information consumption to production (Web 2.0), multimedia and gaming spaces, libraries as community centers, the growth of individualized and self-paced learning, and more.

Need more help? Ask a Librarian!