Blackboard Collaborate Web Conferencing

 

What is it? | How do I get access? | Participant training | Moderator training |

Request Collaborate | Request training | Additional resources | Session examples

 

Quick Links

Participant (Student) training materials

Moderator (Instructor) training materials

Technical Support

Mobile Collaborate (Android) (iOS)

Ask for Help

Start here >> Blackboard Collaborate 24/7
North America (toll free): 877-382-2293
International: 1-606-274-2370
Collaborate Chat

For Technical Issues contact CityU 24/7 Help Desk

CityU Instructor training and support Bbsupport@cityu.edu

 

What is it?

Blackboard Collaborate is a web conferencing platform that can be used for large conference sessions (up to 250 people) or small group meetings, such as office hours, student presentations, or live class discussions. Collaborate supports audio, webcam video, desktop and file sharing as well as session recording for training or reinforcement purposes. Every CityU course can utilize Blackboard Collaborate.

 

How do I get access?

Course managers and instructors have 24/7 access to sessions from inside Blackboard course shells. While a 24/7 meeting room, separate 24/7 instructor room and session scheduling tool is now available by default from the Course Tools menu, course managers and instructors should request installation of a Collaborate link on the course menu from bbsupport@cityu.edu.

Schools, departments, and program managers can request a departmental meeting account. Staff should contact their manager to obtain session access. Contact bbsupport@cityu.edu to request an occasional Collaborate session with at least 48 hours' notice.

 

Participant Training Materials

Quick Start Guide for Students
Getting Started for Participants
Essentials for Participants
Participants Guide
Accessibility Guide

Using Telephony for Participants
Getting started with Mobile Conferencing for Android
Android Users Guide
Getting started with Mobile Conferencing for iOS
iOS Users Guide

 

Moderator Training Materials

General Resources:
Request Collaborate for your Course or Meeting
Making Collaborate Available in Your Course
Sharing Collaborate Recording with Students
Collaborate Training
Overview for Moderators
Getting Started for Moderators
Essentials for Moderators
Moderator's Guide
Accessibility Guide
Using Telephony for Moderators
Blackboard Collaborate User's Guide
Additional Collaborate Resources including Examples

Moderator Tools:
Introduction to Participants Panel
Using the Audio & Video Panel
Using Chat
Audio Setup Wizard
Loading a PowerPoint File
Using the Whiteboard
Using the Polling Feature Wizard
Using Application Sharing
Using Web Tour
Using Telephony
Getting Started with Recordings

 

Request Collaborate

Course managers and instructors have 24/7 access to sessions from inside Blackboard course shells. While a 24/7 meeting room, separate 24/7 instructor room and session scheduling tool is now available by default from the Course Tools menu, course managers and instructors should request installation of a Collaborate link on the course menu from bbsupport@cityu.edu.

Schools, departments, and program managers can request a departmental meeting account. Staff should contact their manager to obtain session access. Contact bbsupport@cityu.edu to request an occasional Collaborate session with at least 48 hours' notice.

 

Request Training

Request web conference training through a phone call to the Learning Resource Center (LRC) at 4562, email LRC@cityu.edu, or use the Ask a Librarian service. A member of the Academic Technology team will follow up within 48 hours to discuss the simple software installation, audio equipment issues, and learning resources available to you and your participants.

 

Additional Collaborate Resources

Blackboard Collaborate Preparation Instructions
For moderators to send to participants ahead of first meeting

Schedule Yourself as Chair 
How to get separate moderator links for staff meetings

Blackboard Collaborate Presenter Tips

SAS Orientation Objectives 
For those who schedule sessions

CityU Site Staff Meeting Facilitation Objectives

How to Use Teleconference with Collaborate in Staff meetings

On-Demand Learning Center 
Quick start reference guides and short orientation recordings for Participants and Moderators

Free Online Training
Self-paced asynchronous courses delivered via Blackboard Learn. Upon successful completion of each course, participants receive a certificate of completion.

Knowledge Base Articles 
Technical bulletins, troubleshooting, FAQs

Effective Use of Collaborate Breakout Rooms 
Up for an advanced feature to let your class work in small groups during a session? Replay this training session conducted in Collaborate to learn how.

Contact Vendor Technical Support 
File a trouble ticket, get system help (but contact our CityU LRC team first!)

 

Session Examples

Global Education Conference 
Over 240 recorded sessions. The conference is a collaborative, world-wide community initiative involving students, educators, and organizations at all levels. It is designed to significantly increase opportunities for building education-related connections around the globe while supporting cultural awareness and recognition of diversity.

Library 2.011 Worldwide Virtual Conference
Over 150 sessions exploring the current and future state of libraries. Subject strands include the changing roles of libraries and librarians, the increasing impact of digital media and the e-book revolution, open educational resources, digital literacy, shifts from information consumption to production (Web 2.0), multimedia and gaming spaces, libraries as community centers, the growth of individualized and self-paced learning, and more.

 

Need more help? Ask a Librarian!